Privacy and Confidentiality Policy

At Vivant Collection, your privacy and the confidentiality of your personal information are of the utmost importance to us. This Privacy and Confidentiality Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, www.vivantcollection.com, and make purchases through our online store.

1. Information We Collect

We collect personal information when you visit our website, create an account, place an order, or interact with our services. This information may include:

• Personal Identifiable Information (PII): Such as your name, email address, phone number, billing address, shipping address, and payment details.
• Non-Personal Information: Including browsing history, device information, and IP address to enhance user experience and site functionality.
• Order Information: Information related to the products you have purchased or intend to purchase, including payment and delivery details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To fulfill your orders and deliver your products as requested.
• Customer Support: To respond to your inquiries and provide assistance regarding your purchases.
• Personalization: To offer product recommendations and improve your experience on our website.
• Communication: To send you order updates, promotional offers, and marketing communications, but only if you have opted-in to receive them.
• Security and Fraud Prevention: To protect against fraudulent transactions and ensure the security of your account and personal details.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share necessary details with trusted third-party service providers who help process payments, deliver packages, or perform other services on our behalf. These parties are obligated to maintain confidentiality.
• Legal Compliance: If required by law or to protect our rights, we may disclose your information to comply with legal processes or enforce our terms of service.

4. Data Security

We implement a range of security measures to ensure the safety of your personal information:

• Encryption: All sensitive information, including payment data, is encrypted using Secure Socket Layer (SSL) technology.
• Secure Servers: Your data is stored on secure servers with advanced security protocols.
• Access Control: Only authorized personnel have access to your personal data to perform necessary tasks, such as order processing or customer support.

While we take reasonable precautions to protect your personal information, no data transmission over the Internet can be completely guaranteed secure. Therefore, we cannot ensure the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze site usage, and personalize content. Cookies are small files stored on your device that help us remember your preferences and browsing history.

You can control the use of cookies through your browser settings. Please note that disabling cookies may impact your experience on our website.

6. Your Rights and Choices

You have the right to:

• Access and Update Your Information: You may access or modify your personal details in your account settings at any time.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe link in any email we send.
• Delete Your Account: If you wish to delete your account, please contact us, and we will process your request promptly.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will take steps to delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the date of the last revision will be indicated at the bottom.

9. Contact Us

If you have any questions or concerns about our Privacy and Confidentiality Policy or how we handle your personal data, please contact us:

• Email: support@vivantcollection.com
• Phone: +880 9666 794 794,  +880 1575 394 519 
• Address: 45 No Word, Balurmath, Masterpara Road, Uttarkhan, Uttara, Dhaka-1230