Refund & Return Policy

At Vivant, we want to ensure you have the best shopping experience. If you're not satisfied with your purchase, we offer a quick return and refund process under the following terms:

1. Return Period:

You can return your product on the same day of receiving it. Please contact our customer service team immediately to initiate the return process.

2. Eligibility for Return:

To be eligible for a return:

• The product must be unused and in the same condition as you received it.
  
  

• It must be in its original packaging with all accessories, labels, and manuals intact.
  
  

• For electronics and digital products, the packaging seal should remain unbroken.
  
  

3. Non-returnable Items:

• Gift cards
  
  

• Downloadable software, digital products, and services (once used or downloaded)
  
  

• Custom or personalized items
  
  

4. How to Initiate a Return:

• Contact our customer service team at +88 096 38 18 07 50 or support@vivantcollection.com on the same day you receive your order.
  
  

• Provide your order details (order number, product name, etc.) and reason for return.
  
  

• We will guide you through the return process and provide a return address if needed.
  
  

5. Refund Process:

• After receiving the returned item, we will inspect it to ensure it meets our return criteria.
  
  

• If the return is approved, we will process your refund within 7-10 business days.
  
  

• Refunds will be issued through the original payment method (credit card, bank transfer, etc.).
  
  

6. Shipping Charges:

• The customer is responsible for return shipping unless the product is damaged or incorrect.
  
  

7. Damaged or Defective Products:

If you receive a damaged or defective product, please notify us on the same day of delivery. We will arrange a full replacement or refund, including shipping charges.