Vivant – Terms and Conditions

These Terms and Conditions (“Terms”) constitute an agreement between you and Vivant prior to using the Vivant website (vivantcollection.com) or purchasing products. By using our website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using the website.

1. General Terms

   Through the Vivant website, we provide products and services. These Terms fully govern the use of the website and its associated rules and regulations. If you do not adhere to these Terms, you will not be able to avail our services.

2. User Information & Privacy

   We protect your personal information and use it solely for processing your orders and providing services. According to our privacy policy, your information will not be shared with third parties unless required by law.

   Privacy Policy: We collect your name, address, phone number, email, and payment details only to ensure order processing and service delivery.

3. Product Information and Availability

   We make every effort to ensure the accuracy of product descriptions, prices, and other details displayed on our website. However, product designs, colors, or other features may vary slightly. The availability or price of products may change without notice, and Vivant reserves the right to update these details.

4. Order Confirmation and Cancellation

   After placing an order, you will receive a confirmation email. However, if a product is out of stock or there is an error, Vivant reserves the right to cancel the order. The customer will be informed of the cancellation promptly.

5. Pricing & Payment Methods

   The prices of products displayed on our website may change over time. Payment methods available include Vivant Wallet, mobile banking services such as bKash, Rocket, Nagad, and Cash On Delivery. If any issues arise with payment, you must contact our customer support.

6. Delivery and Shipping

   Delivery times depend on the location and shipping facilities. We generally deliver products within 3-7 business days, but delivery may be delayed in certain circumstances. Shipping fees may apply and will be displayed at the time of your order.

7. Returns, Exchanges, and Refunds

   If you are not satisfied with a product after receiving it, you can return or exchange it within a specific period. The conditions for returns or exchanges will follow our return policy. Refund processes will be completed based on the product’s condition, usage, or defects.

8. Copyright and Trademarks

   All content on the Vivant website (e.g., text, images, graphics, logos, designs, etc.) is protected under copyright. It is prohibited to use or reproduce any part of this content without permission.

9. Governing Law and Jurisdiction

   These Terms will be governed by Bangladeshi law. In the event of any dispute, it will be subject to the jurisdiction of the courts of Bangladesh.

10. Temporary Changes & Updates to the Terms

    Vivant may modify or update these Terms at any time. The new Terms will be effective immediately after being published on the website. For the best experience, we recommend you regularly review these Terms.

11. Limitation of Liability

    Vivant will not be liable for any direct or indirect damages, or issues arising from the use of our products. Additionally, no guarantees are provided regarding the information, products, or services on the website. Users must use services or products at their own risk.

12. Contact Information

    For any questions or assistance, you can contact our customer service team: Email: support@vivantcollection.com
    Phone: +880 9666 794 794